How the money comes back

Your refund is returned to the same card used at checkout. Card network rules require a refund to travel back through the original payment method, so it cannot be sent to a different card, to another person's card, or to a bank account.

The average time is 10 business days from the moment the refund is issued. The exact timing is set by your card issuer, so some banks post it within a few days and others take the full window to show it on your statement. Willi Mirrors has no control over that part.

What happens after you submit

You receive an emailed receipt with a protocol number as soon as your request is accepted. We do not need anything else from you, and you do not need to submit the form again. Sending it twice does not make the refund faster and can delay it.

If the parcel is delivered to you after the refund has been issued, write to us at contact@willimirrors.com so we can arrange a free return or reissue the payment. Keeping both the item and the refund is not something we can leave in place.

What we do with your information

The name, email, phone number and address you enter are used only to identify your order and process this refund. We never ask for your card number, and no payment details are stored on this page. See our Privacy Policy and Cookie Policy.

The policies this follows

This request is handled under our Return and Refund Policy, our Shipping Policy and our Terms of Service. Where anything here and those policies disagree, the policies on willimirrors.com are the ones that apply.

You have reached the end of the terms. You can now tick the box below and submit your request.